Canada Post Service Disruption

Monday, July 4th, 2016

Frequently Asked Questions

We are committed to keeping in touch with you.

In the event of a Canada Post Service disruption, customers are still required to make their regular payments for all Vianet services. With a variety of alternative ways to make payments and monitor your accounts, you can easily continue to get your payments in on time.

In this FAQ, you'll discover simple alternative ways to make payments, obtain your statement and communicate with us.

How can customers continue to make payments during the postal disruption?

Payments can be made by:

• Accessing your Vianet MyAccount portal to make a payment direct to your Vianet account by Visa, MasterCard, American Express or Visa Debit
• Using Online, Telephone or ATM banking
• By Credit or Visa Debit card payment over the phone, 1-800-788-0363
• In person at one of our offices Monday - Friday 8:30am - 5:00pm (some restrictions apply)

For added convenience, customers can arrange Pre-Authorized Payment by Credit Card or Automatic Bank Withdrawal.

How can customers obtain their statement during the postal disruption?

Vianet's online MyAccount portal is available 24/7. With it you can...

• View statements, current balance and account information
• Update voice mail, call forwarding, and other phone settings
• Adjust automatic credit card withdrawal information
• View long distance records
• Make instant credit card payments
• Manage passwords and email settings
• Change to eStatements

How can customers change to eStatements?

You can change to emailed statements at any time.

• Access your Vianet MyAccount portal and make this change
• Contact us at 1-800-788-0363 or visit your local office

What will happen with the mailing of customer's statements?

Statements will continue to be produced and will be held and mailed when the postal disruption is over.

Am I still responsible for paying my bill even though I haven't received a monthly statement?

Yes, payment requirements do not change as a result of the postal disruption. Accounts not paid may be subject to a service disruption.