High Speed Cable FAQ

1. Do I need cable TV in order to get Cable Internet?
2. What are the minimum requirements for Cable Internet?
3. Do I need to install any software to connect?
4. Can I use a router, hub or switch?
5. Is my IP address static or DHCP?
6. Can I get a static IP Address?
7. What is your DNS information?
8. Can I run a server?
9. Can I move the cable modem to another location in my home?
10. Can I purchase additional email accounts?
11. Does Cable Internet include any dial-up access?
12. I have more questions!

Q1: Do I need to have Cable TV in order to get Cable Internet?

A: No. But there will be additional charge for installation.

Q2: What are the minimum requirements for Cable Internet?

A: Any Pentium class or equivalent 200 Mhz CPU, 64 Megs of ram, CD-ROM drive, Network card and Windows 95 or MAC OS.

Q3: Do I need to install any software to connect?

A: No connection software is required.

Q4: Can I use a router, hub or switch?

A: Routers, hubs and switches are permitted.

A2: You must be authorized for a second IP address if you are using a hub or a switch. There is an additional charge of $10.00 per month for a second IP address.

A3: You must contact Vianet Technical Support (1-800-788-0363) if you install a router. The "host" must be cleared on your Cable Modem in order for your router to function properly.

Q5: Is my IP address static or DHCP?

A: Your IP address is DHCP assigned.

Q6: Can I get a static IP Address?

A: You must upgrade to a Commercial Cable package in order to get a static IP address.

Q7: What is your DNS information?

A: Please click here.
Note: This information is only required when setting up a router.

Q8: Can I run a server?

A: You must upgrade to a Commercial Cable package in order to run any type of server.

Q9: Can I move the cable modem to another location in my home?

A: A service call will have to be issued if you move your cable modem to another location in your home. Please contact Vianet Technical Support at 1-800-788-0363 for more details.

Q10: Can I purchase additional email accounts?

A: Yes. Additional email addresses can be purchased for $2.00 per month.

Q11: Does Cable Internet account include any dial-up access?

A: Dial-up access will be provided free of charge if your Cable connection fails. Dial-up access will remain active until the Cable connection is repaired.

A2: Cable customers can also purchase a dial-up account for $5.00 per month for 10 hours of access. Overtime will be billed at $1.00 per hour.

Q12: I have more questions!

A: Please fill out our Online Support Form or contact Vianet Technical Support at 1-800-788-0363.