Dial-Up FAQ

1. Where can I find a list of dial-up numbers?
2. How do I check my time usage?
3. Does my dial-up account allow multiple logins?
4. Does my dial-up account include roaming access?
5. Do you offer toll-free dial-up access outside of Ontario or Canada?
6. How many email addresses are included with my dial-up account?
7. Can I purchase additional email accounts?
8. How do I retieve/change my username and/or password?
9. Is my IP address static or DHCP?
10. Can I get a static IP Address?
11. What is your DNS information?
12. I have more questions!

Q1: Where can I find a list of dial-up numbers?

A: Please click here for a list of dial-up numbers.

Q2: How do I check my time usage?

A: Please click here to check your time usage.

Q3: Does my dial-up account allow multiple logins?

A: All dial-up accounts excluding the unlimited plan allow multiple logins.

Q4: Does my dial-up account include roaming access?

A: All dial-up accounts excluding the unlimited plan have roaming access.

Q5: Do you offer toll-free dial-up access outside of Ontario or Canada?

A: Yes. Please click here for more information.

Q6: How many email addresses are included with my dial-up account?

A: All dial-up accounts include at least one email address. Please click here to determine how many email addresses are included with your current subscription.

Q7: Can I purchase additonal email accounts?

A: Yes. Additional email accounts can be purchased for $2.00 per month.

Q8: How do I retieve/change my username and/or password?

A: Please contact Vianet Technical Support at 1-800-788-0363 to retrieve/change your username and/or password.

Q9: Is my IP address static or DHCP?

A: Your IP address is DHCP assigned.

Q10: Can I get a static IP Address?

A: A static IP address is available for an extra $10.00 per month. (The unlimited plan is not eligible for this service.)

Q11: What is your DNS information?

A: Please click here.
Note: This information is not normally required.

Q12: I have more questions!

A: Please fill out our Online Support Form or contact Vianet Technical Support at 1-800-788-0363.