Long Distance FAQ

1. Do I have to switch my Long Distance Provider to subscribe to Vianet’s Long Distance?
2. Who is my current Long Distance provider?
3. How long does it take to switch to Vianet Long Distance?
4. Do I have to switch Long Distance on all my lines?
5. Will my Long Distance Service be interrupted when switching providers?
6. How do I cancel my Long Distance Service?
7. Will subscribing to Vianet’s Long Distance cancel my dial around service?
8. My local service is provided by a Reconnect company, can I subscribe to Vianet’s Long Distance?
9. How much does it cost to switch?
10. Do I need to make an initial payment?
11. How will I be billed?
12. What are my payment options?
13. What happens if I move and keep the same phone number?
14. What happens if I move and get a new phone number?
15. What happens if my phone gets disconnected?
16. Why am I getting a fast busy when trying to call Long Distance?
17. Can I switch my 888/800/877 number over to Vianet Long Distance?
18. Can I call 900 numbers with Vianet Long Distance?
19. I would like to activate a calling card, how do I do this?
20. I have more questions!

Q1: Do I have to switch my Long Distance Provider to subscribe to Vianet’s Long Distance?

A: Yes. Vianet does not offer a “dial around” Long Distance plan.

Q2: Who is my current Long Distance provider?

A: To confirm your Long Distance service provider dial 1-700-555-4141 from the telephone number you are inquiring about. You will hear a voice message that will identify who is providing your Long Distance.

Q3: How long does it take to switch to Vianet Long Distance?

A: Most requests will be completed within 5 business days.

Q4: Do I have to switch Long Distance on all my lines?

A: No, only the telephone numbers you want to switch to Vianet’s Long Distance service.

Q5: Will my Long Distance Service be interrupted when switching providers?

A: No. There will be no interruption in your Long Distance Service when you switch providers.

Q6: How do I cancel my Long Distance Service?

A: If you are planning to switch to another Long Distance provider it is up to you to contact the provider of your choice. The provider you choose will contact your current Long Distance service provider.
A2: If you are cancelling your Long Distance service with Vianet and will not be switching to another provider, contact Vianet with the date you wish to have the service discontinued.

Q7: Will subscribing to Vianet’s Long Distance cancel my dial around service?

A: No. Dial-around is a two-step method of bypassing the PICed carrier to select a long distance service provider on a call-by-call basis, by dialing an access number to access the non-PICed service provider’s network, then dialing the destination number from within that service provider’s network. Dial-around is also referred to as Casual Calling.

All customers who are PICed to Vianet must place Long Distance calls using 1+ dialing in order for the Long Distance call to be carried on Vianet’s network.

Q8: My local service is provided by a Reconnect company, can I subscribe to Vianet’s Long Distance??

A: Most Reconnect companies provide local telephone numbers with the Long Distance block option enabled to prevent the end user from placing Long Distance calls. Check with your local provider before requesting the Long Distance service from Vianet.

Q9: How much does it cost to switch?

A: There is no charge to subscribe to Vianet’s Long Distance plan if you are a current Vianet customer. Non Vianet customers will be charged an access fee of $2.95 +GST/PST per month.

Q10: Do I need to make an initial payment?

A: No. An initial payment is not required.

Q11: How will I be billed?

A: Your Long Distance charges will be included with your monthly Internet email statements. Call Detail Records can be viewed by clicking here.

Q12: What are my payment options?

A: Residential customers must make payment by automatic bank withdrawal or credit card withdrawal.
A2: Business customers will continue with their current payment option.

Q13: What happens if I move and keep the same phone number?

A: If Vianet serves the new location, your Long Distance service will remain with Vianet. Be sure to contact Vianet with your new address information.

Q14: What happens if I move and get a new phone number?

A: If Vianet serves the new location, your Long Distance service will remain with Vianet. Be sure to contact Vianet with your new address and phone number.

Q15: What happens if my phone gets disconnected?

A: Your Local Service provider will contact Vianet and your subscription to Vianet’s Long Distance Plan will be cancelled.

Q16: Why am I getting a fast busy when trying to call Long Distance?

A: Local lines provided by reconnect companies often have the Long Distance block option enabled to prevent customers from placing Long Distance calls. Call your local line provider and request that the block be removed. Vianet cannot call on your behalf.

Q17: Can I switch my 888/800/877 number over to Vianet Long Distance?

A: 888/800/877 numbers cannot be switched to Vianet. These numbers are for toll free inbound traffic only. Currently, Vianet provides long distance for outbound numbers only.

Q18: Can I call 900 numbers with Vianet Long Distance?

A: 900 numbers are a pay for call service. The fee is charged by the owner/operator of the 900 number. Customers who wish to block access to 900 calls must contact their local service provider.

Q19: I would like to activate a calling card, how do I do this?

A: To activate your calling card simply contact your local office they will be happy to help you. Calling cards can usually be active the same day. You will need to indicate a 4 digit PIN number.

Q20: I have more questions!

A: Please fill out our Online Support Form or contact Vianet Technical Support at 1-800-788-0363.