Accessibility support

Helpful customer care and technical support that wants to work with you to get the most out of your internet service and keep you connected

Accessibility Plan 2023-2025
Accessibility Progress Report 2025
Accessibility Progress Report 2024
Feedback Form & Survey

Help us improve our Accessibility Plan and improve providing service for all.

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Accessibility Services

Message Relay Service (711)

OVERVIEW

Vianet message relay service that enables persons who are deaf, deafened and hard of hearing and persons with speech disabilities to make and receive calls from a teletypewriter (TTY). This service is available to Vianet phone service subscribers.

TTY Users

Dial 711 from your Vianet phone number.

Voice Users

Voice users who wish to place calls to a Vianet subscriber who uses a TTY, can dial the Vianet message relay operator at 1-800-855-0511.

IP Message Relay Service

OVERVIEW

Vianet internet protocol (IP) message relay service is an operator assisted service that enables persons who are deaf, deafened and hard of hearing and persons with speech disabilities to make and receive text based calls from a computer using an online chat application.

TTY Users

In order to register for this service you must be a Vianet phone service subscriber. If you wish to register for this service please email ipmrs@vianet.ca or call 1-800-788-0363.

Voice Users

Voice users who wish to place calls to a Vianet subscriber who uses a TTY, can dial the Vianet message relay operator at 1-800-855-0511.

Television Accessibility

Closed Captioning

OVERVIEW

Available through both our Flextv and Fibre Television, closed captioning displays the audio portion of a television program as text on the TV screen, providing a critical link to news, entertainment and information for individuals who are deaf or hard-of-hearing.

AMI-Audio Channel

OVERVIEW

AMI-audio is an accessible television channel that we offer on both our Flextv and Fibre Television, which offers a variety of compelling stories and engaging original content to Canadians who are blind, partially sighted or otherwise print restricted.

To learn more AMI and the original podcasts, on demand content and about the television channel visit: www.ami.ca/audio

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Cookie name	Description
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Description

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A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.

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A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

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