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Accessibility Support
Vianet’s Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs

Accessibility
Service Features
Dedicated Staff Ready
To Assist
Multiple Ways to Reach Us
Accessibility Services
Message Relay Service (711)
OVERVIEW
Vianet message relay service that enables persons who are deaf, deafened and hard of hearing and persons with speech disabilities to make and receive calls from a teletypewriter (TTY). This service is available to Vianet phone service subscribers.
TTY Users
Dial 711 from your Vianet phone number.
Voice Users
Voice users who wish to place calls to a Vianet subscriber who uses a TTY, can dial the Vianet message relay operator at 1-800-855-0511.
IP Message Relay Service
OVERVIEW
Vianet internet protocol (IP) message relay service is an operator assisted service that enables persons who are deaf, deafened and hard of hearing and persons with speech disabilities to make and receive text based calls from a computer using an online chat application.
TTY Users
In order to register for this service you must be a Vianet phone service subscriber. If you wish to register for this service please email ipmrs@vianet.ca or call 1-800-788-0363.
Voice Users
Voice users who wish to place calls to a Vianet subscriber who uses a TTY, can dial the Vianet message relay operator at 1-800-855-0511.
Icon monitor Television Accessibility
Closed Captioning
OVERVIEW

Available through both our Flextv and Fibre Television, closed captioning displays the audio portion of a television program as text on the TV screen, providing a critical link to news, entertainment and information for individuals who are deaf or hard-of-hearing.

AMI-Audio Channel
OVERVIEW

AMI-audio is an accessible television channel that we offer on both our Flextv and Fibre Television, which offers a variety of compelling stories and engaging original content to Canadians who are blind, partially sighted or otherwise print restricted.

To learn more AMI and the original podcasts, on demand content and about the television channel visit: www.ami.ca/audio

Accessibility Feedback
Provide Feedback Or Request An Alternate Format

We would like your feedback on how we can improve accessibility. Please contact us by any of the following methods.

TELEPHONE 1-800-272-0632

The designated person responsible for receiving accessibility feedback is Wendy Borges (Customer Service Specialist).

Get In Touch:
Toll Free Telephone: 1-800-272-0632
Sudbury Telephone: 705-222-7632
Email: accessibility@vianet.ca
Accessibility FEEDBACK FORM
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