Domain & Hosting Support

Helpful customer care and technical support that wants to work with you to get the most out of your internet service and keep you connected

Want To Talk To Us

Our friendly staff want to help you with all your sales and support needs

1-800-788-0363

Or Talk Directly With Our Expert

Hosting & Domains Administration - Orders & Inquiries (Mon-Fri: 8:00am - 4:30pm)

1-800-788-0363 ext. 5214

FAQs

What are the email settings for my domain?

Use SMTP authentication if your ISP is not Vianet.

Standard Email Settings

Incoming Email Server	mail.vianet.ca
Outgoing Email Server	smtp.vianet.ca
Username	username@domain.extension
Webmail	Vianet webmail

SMTP Authentication Settings

Outgoing Mail Server	smtp.vianet.ca
Port	587
Username	username@domain.extension

What are the FTP settings for my domain?

FTP Server	yourdomain.extension
Port	21
Username	yourdomain.extension

What are the name server settings for my domain?

Your name servers should be set to the following if Vianet manages your DNS.

ns1.vianet.ca
ns2.vianet.ca
ns3.vianet.ca
ns4.vianet.ca

I have received a domain renewal notice that doesn't seem legit.

Contact Vianet hosting support at 1-800-788-0363 to determine the validity of the document.

Sitemap Cookie Settings

Cookie Settings

Cookie declaration

More information

Cookie Settings

Analytics

Live Help

Speed Test

Necessary Functions

Cookie declaration

Analytics

Cookie name	Description
_ga_N6MZ2H8TL4	A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.
_ga	A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

Cookie name

Description

_ga_N6MZ2H8TL4

A Google Analytics cookie used for tracking individual session data. This cookie allows Google Analytics to distinguish between different sessions and store information such as the number of visits, session duration, and source of the traffic. It helps in providing detailed insights into user behaviour on the website over multiple visits. This cookie is created for each unique user to ensure consistent and accurate session tracking.

_ga

A Google Analytics cookie designed to manage and track sessions. When a user visits a website for the first time through a specific browser, this cookie is created to log the session. If the user revisits the website using the same browser, the cookie identifies them as the same user, thereby maintaining continuity of session data. However, if the user accesses the website through a different browser, the cookie does not recognize them, and a new session is started. This allows for accurate tracking of user behaviour and sessions across multiple visits.

Live Help

Cookie name	Description
_chatwoot_session	Used by the Chatwoot Super Admin panel to persist the user session.
cw_conversation	This cookie lets Chatwoot persist the conversation when the contact navigates through the webpages or revisits the website later.

Speed Test by Ookla

Cookie name	Description
x-csrf-jwt	The x-csrf-jwt cookie helps protect your account from unauthorized access by ensuring that your requests are secure and authentic. This cookie is essential for maintaining a safe browsing experience by preventing malicious sites from making unauthorized requests on your behalf.

Essential

Cookie name	Description
PHPSESSID	The cookie is crucial for delivering the services offered on our website and for enabling you to utilize specific features. Without these cookies, certain services on our website cannot be provided. It does not involve any functionality related to user behaviour or personal information.
v_cs	This is a specific cookie to store your cookie consent preferences. This cookie is essential for the operation of our website. It ensures that we remember your consent choices, thereby complying with privacy regulations. This cookie does not collect or store any personal information or track user behaviour.

More Information

For further information regarding our cookie policy and the options available to you, please feel free to get in touch with us. We are here to answer any questions you may have.