Domain & Hosting Support | Vianet

Technical Support - 1-800-788-0363 ext 1 (24/7, 7 days a week)
Hosting & Domains Administration - Orders & Inquiries: 1-800-788-0363 ext 5214 (Mon-Fri 8:00am – 4:30pm)

FAQs

What are the email settings for my domain?

Use SMTP authentication if your ISP is not Vianet.

Standard Email Settings

Incoming Email Server	mail.vianet.ca
Outgoing Email Server	smtp.vianet.ca
Username	username@domain.extension
Webmail	Vianet webmail

SMTP Authentication Settings

Outgoing Mail Server	smtp.vianet.ca
Port	587
Username	username@domain.extension

What are the FTP settings for my domain?

FTP Server	yourdomain.extension
Port	21
Username	yourdomain.extension

What are the name server settings for my domain?

Your name servers should be set to the following if Vianet manages your DNS.

ns1.vianet.ca
ns2.vianet.ca
ns3.vianet.ca
ns4.vianet.ca

I have received a domain renewal notice that doesn't seem legit.

Contact Vianet hosting support at 1-800-788-0363 to determine the validity of the document.

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