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What Is My IP Address

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Connectivity Settings
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FAQ's
Dialup Internet

All dialup accounts excluding the unlimited plan allow multiple logins.

All dialup accounts excluding the unlimited plan have roaming access.

Yes. A north american roaming plan is available. Contact Vianet for details.

Contact Vianet technical support at 1-800-788-0363.

IP addresses are dynamic.

A static IP address is available for an extra $10.00 /month (unlimited plans are not eligible).

Email

SMTP authentication is not required unless you are using an ISP not associated with Vianet.

Email accounts have a 1 GB quota.

Login to mailtools to manage your spam filter settings.

Contact Vianet technical support at 1-800-788-0363.

Up to 100 MB. This includes the content of the message, attachments and any overhead created by the attachments.

Enable SMTP authentication in your email client or contact your current ISP to obtain their outgoing mail server information.

The file may have been renamed by the email account attachment handler on Vianet's mail server. Please remove the *.disabled portion of the file name to make it viewable.

Note: Your email account attachment handler can be disabled by logging into mailtools.

The message is addressed to you but not seen in the "To:" or "Cc:" field. The sender has used the Bcc (Blind Carbon Copy) field instead.

Cable Internet

No, but there will be additional charge for installation.

IP addresses are dynamic.

Static IP addresses are available with business cable internet packages.

DSL Internet

No, a second phone line is not required. High-speed DSL works with or without an active landline.

IP addresses are dynamic.

Static IP addresses are available with business high-speed DSL packages.

Contact Vianet technical support at 1-800-788-0363.

Personal Web Space

Contact Vianet technical support to activate your personal web space.

Extra space can be purchased in increments of 100 MB for $5.00 /month.

CGI or PHP scripting is only available with business hosting packages.

Contact Vianet technical support at 1-800-788-0363.

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