Vianet black-white logo
Icon Headphone
Television Support

Helpful customer care and technical support that wants to work with you to get the most out of your internet service and keep you connected

Want To Talk To Us

Our friendly staff want to help you with all your sales and support needs

Support Videos
Flextv Set-Top box: Wifi wireless setup
  WATCH VIDEO
Flextv Set-Top box: Wired TV Setup
  WATCH VIDEO
TV On-The-Go Setup
  WATCH VIDEO
Flextv Browser setup
  WATCH VIDEO
Flextv Android Setup
  WATCH VIDEO
Flextv Apple Setup
  WATCH VIDEO
TV Channel Plans & Add On Packages
Icon File
VIANET TV CHANNEL PLANS AND ADD-ON PACKAGES GUIDE
Guides
FAQs
Does Vianet charge extra for HD channels?

No, HD service is free with your TV subscription.

Does Vianet offer on-demand services for movies or live shows?

Not as this time.

Can I use my existing television set?

Yes, Vianet's advanced set-top receivers can supply the required signal to all existing television sets.

I have 4 TV sets in my home, can I use Vianet's TV service?

Yes, Vianet can provide service to all TV's in your home.

My neighbour has Vianet TV service, why can't I get it?

You should be able to receive Vianet TV service in such a case, unless there is some physical limitation or difference concerning your residence compared to your neighbors.

Is there a trial version of Vianet TV?

Not at this time.

Why doesn't Vianet have TSC or other channels?

Various service providers receive their signals via different delivery methods and there are sometimes limitations as to which specific services are available. Vianet is constantly looking for new services and delivery options.

Will additional wiring be installed in my home or business?

CAT-5E ethernet wiring is installed as part of Vianet's bundled service.

Does Vianet offer whole home DVR service?

Yes.

Can I use my existing set-top box?

No, that uses an old technology that is not compatible with Vianet's advanced television service.

Can I purchase the DVR or set-top box?

Not at this time.

Can I put my TV service on seasonal hold?

Yes, but conditions do apply. Please call 1-800-788-0363 for more details.

How many hours of television can the DVR record?

The DVR can record up to 320 GB of recorded television. This is equivalent to approximately 120 hours of HD programming.

© 2024 Vianet - All rights reserved

©2024 Vianet