If you have an appointment for a curbside hardware pickup, please call our local swap line once you are on location. You will be required to provide your Vianet Customer ID.
For all other inquiries please call us, email us, or snail mail us - we are standing by ready to serve you.
Reach us now by:
Toll Free: 1-800-788-0363
Chat:
LiveHelp
Self-Serve: https://myaccount.vianet.ca
Reminder, payments can be made by:
Dear valued customer,
With the growing spread of the CoronaVirus (COVID-19) throughout Canada, the need to
gather
timely information and to keep in touch with friends and loved ones is important to all of
us. As your provider of some of these communication needs, Vianet understands the duty we
have to keep our systems performing at full capacity.
To that end, a key goal is to keep our employees healthy and to ensure that any interaction among our employees and valued customers is safe.
As such, Vianet has instituted the following measures:
At this time, public access to our local offices will be restricted. If you usually make payments on your account at a local office please review the many safe and convenient online payment options at https://vianet.ca/legal/billing-policy/#Payment-Options. For equipment pickup or exchanges please call to make arrangements.
With our highly distributed and redundant network, with our direct control of much of the infrastructure that serves our customers and with over 150 employees throughout the province of Ontario, we are up to the challenge to weather this storm.
You may have special needs or changes required to your service during these rapidly changing and trying times. Please call us, email us, facebook, twitter or snail mail us - we are standing ready to serve you.
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