Statement from Vianet Inc. regarding COVID-19

Updated statement from Vianet Inc. regarding COVID-19.
Last Updated: Tue, May 21, 2020

If you have an appointment for a curbside hardware pickup, please call our local swap line once you are on location. You will be required to provide your Vianet Customer ID.
For all other inquiries please call us, email us, or snail mail us - we are standing by ready to serve you.

Reach us now by:
Toll Free:    1-800-788-0363
Chat:           LiveHelp
Self-Serve:  https://myaccount.vianet.ca

Reminder, payments can be made by:

  • Online banking
  • Telephone banking
  • Self-serve payments through MyAccount.Vianet.ca
  • Credit Card or Visa/MC Debit over the phone
Stay safe and don’t hesitate to reach out to us for any reason. We wish for all of our customers to be safe and well.

Sincerely,
Vianet



Statement from Vianet Inc. regarding COVID-19
Last Updated: Wed, 18 Mar 2020

Dear valued customer,

With the growing spread of the CoronaVirus (COVID-19) throughout Canada, the need to gather timely information and to keep in touch with friends and loved ones is important to all of us. As your provider of some of these communication needs, Vianet understands the duty we have to keep our systems performing at full capacity.

To that end, a key goal is to keep our employees healthy and to ensure that any interaction among our employees and valued customers is safe.

As such, Vianet has instituted the following measures:

  • Establishing a COVID-19 Planning Team with representation from senior leadership in partnership with the Health & Safety Committee.
  • Monitoring and adhering to the Public Health regulations and guidelines to ensure the safety and well being of our customers and staff.
  • Reminding everyone of the importance of proper hand washing with soap and hot water. Additionally, alcohol-based hand sanitizer dispensers are located throughout the workplace and common areas.
  • Ensuring Front-line staff are disinfecting frequently touched objects and surfaces such as telephones, keyboards and debit machines.
  • Equipping Field Technicians with personal hand sanitizer and disinfectant wipes to be used before and after service calls and installs.
  • Cancelling non-essential business travel, in person sales calls and community information sessions
  • Distributing workloads to our employees across departments and satellite locations to ensure continuous support in case one area is significantly impacted by coronavirus.
  • Requesting that employees who can perform their functions remotely work from home.
  • Organizing office space to ensure social distance among remaining office staff.

At this time, public access to our local offices will be restricted. If you usually make payments on your account at a local office please review the many safe and convenient online payment options at https://vianet.ca/legal/billing-policy/#Payment-Options. For equipment pickup or exchanges please call to make arrangements.

With our highly distributed and redundant network, with our direct control of much of the infrastructure that serves our customers and with over 150 employees throughout the province of Ontario, we are up to the challenge to weather this storm.

You may have special needs or changes required to your service during these rapidly changing and trying times. Please call us, email us, facebook, twitter or snail mail us - we are standing ready to serve you.

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