Welcome To

YOUR RESOURCE HUB DURING THE TRANSITION TO VIANET

Vianet staff stand in front of a white van.

Welcome To Vianet!

We hope this Resource Hub is helpful during the transition from NetSpectrum to Vianet but don't hesitate to reach out with any questions, we want to help!

Transition Timeline

PHASE 1 · TODAY

Business as Usual

We are working behind the scenes, but for you nothing changes today.

Continue using your existing services normally.

Keep contact NetSpectrum support channels.

Continue to make your payments to NetSpectrum as usual.

Watch your emails and this page for updates from NetSpectrum and Vianet.

PHASE 2 · AUGUST 1, 2026 Current

Guided Account Transition

Integration is complete, and your services are fully transitioned to Vianet.

Customer Service and Technical Support is provided by Vianet, 1-800-788-0363 .

Your account will be migrated to Vianet.

We will communicate your new Vianet Account number.

You will have access to MyAccount.Vianet.ca.

You will receive ample notice if any action is required on your part.

PHASE 3 · MONTH OF AUGUST

Account Review

You will have the opportunity to review your Vianet account & make changes.

You can reach out to Vianet for any correction or changes needed to your account.

You have access to Vianet’s Flextv and Phone Services.

You may receive communications, email or phone call, from Vianet to ensure account accuracy.

Access Your New

As a new Vianet customer, you can stay on top of your account, billing and managing your services in the MyAccount portal

Access All Your Vianet Service Accounts

Add or Remove Domain/Email Addresses

View and Print Billing Statements

Manage vTone Phone Settings

Manage
Passwords

Make
Payments

View Long Distance Usage

Please watch your inbox for a follow-up email containing your Vianet Customer ID.
You will need this to register for MyAccount, our online portal where you can manage your payments and view statements.

Use your Customer ID and statement Email to set up your new password from your email.

Billing & Payment Details

Making payments and staying on top of your billing has never been easier with Vianet. Choosing from one of our convenient methods below that works best for you, whether that be a set it and forget it or a quick and easy manual online payment. Vianet provides several payment options to make your service experience easy!

No Changes to Service: Your current monthly speed and price will stay exactly the same.

Monthly Statements: You will receive your statement via email around the 5^th of each month.

New Due Date: Starting in August, all payments will be due on the 10^th of the month.

Mailing Address: If you prefer to pay by mail, please send payments to: Vianet 128 Larch St, Suite 202, Sudbury ON P3E 5J8.

Automatic Bank Withdrawal

Automatic Credit Card Payment

Online Payment Through MyAccount

Online, Phone or ATM Banking

By Mail

EFT For Business Customers

Set up automatic bank withdrawal.

PC / internet, ATM or Telephone banking

Automatic credit card debit (Visa, Mastercard and American Express)

By mail to Vianet 202-128 Larch Street, Sudbury, ON P3E 5J8

Pay manually through MyAccount (Visa, Visa Debit, Mastercard, Mastercard Debit, and American Express)

EFT is available for Business Customers

Frequently Asked Questions

Before August 1^st, contact NetSpectrum. On or After August 1^st, contact Vianet.

Once our team has successfully imported your account details to our system a Customer ID will be generated. You can expect to receive an email from Vianet after July 24^th and no later than August 1^st with this information. If you cannot locate this email (from generalnotice@vianet.ca), please contact us by telephone, we will be happy to provide it to you.

Yes, you can expect the same service speeds and package pricing with your Vianet account.

No, your service will remain at the same price you were paying with NetSpectrum.

You will receive your statement by email from Vianet around the 5^th of each month for services billed for that calendar month.

Subject to some restrictions, payment options include:

Automatic bank withdrawal
Automatic credit card debit (Visa, Mastercard and American Express)
MyAccount (Visa, Visa Debit, Mastercard, Mastercard Debit, and American Express)
PC / internet, ATM or Telephone banking
By mail to Vianet 202-128 Larch Street, Sudbury, ON P3E 5J8

Payment for accounts are due on the 10^th of the month.

We are happy to find out if an upgrade option is available for you. Simple reach out to our Client Solutions team at 1-800-788-0363 or by email using the form on this page.

Simply call us to let us know when you would like your services reactivated. You can call us anytime before your return date and we will set it up for you.

Yes, Flextv is available to all Vianet Internet customers. We do recommend a speed of 20Mbps download for optimal service, but reach out to our Client Solutions team to discuss your needs.

Yes, Vianet is a telephone provider and we would love to offer you home phone services that include calling features like voicemail, call waiting, call display and more. You can keep your existing number and choose a long distance package that suits your needs. Business services are also available. Contact us today for more information!

Technical support is available 24/7 for your convenience. You can reach them by calling 1-800-788-0363 Ext 1 or through LiveChat.

Yes, Vianet has an abundant network across Ontario. We would love to see if our network reaches your new address and help make your move as easy as possible. Contact Client Solutions for more information.

We're Here To Help!

Whether you have a technical question or just want to say hello, we're here:

TECHNICAL SUPPORT:

1-800-788-0363 (Available 24/7)

CLIENT SOLUTIONS:

Available Monday – Saturday

ONLINE:

Use our LIVE HELP or the email form below.

A technician working on a metal communications tower.

A Vianet service vehicle parked in front of a house.

A Vianet customer service agent speaking with a customer.

Have Questions Or Would Like To Get In Touch!

Fill out the form below and we'll get right back to you.

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Access All Your Vianet Service Accounts

Add or Remove Domain/Email Addresses

View and Print Billing Statements

Manage vTone Phone Settings

Manage Passwords

Make Payments

View Long Distance Usage

If I have questions, who do I contact?

How Do I Find My Customer ID?

Will My Internet Service Speed Remain The Same?

Will My Price Be Changing?

How Will I Receive My Statement?

What Are Your Payment Options?

What date is my payment due?

Can I upgrade my service?

I am on seasonal hold, how do I reactivate my account?

Can I get television service from Vianet?

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I'm moving, can Vianet provide services at my new location?

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