1. Residential
  2. Residential
  3. Sunwire
Transitioning To Vianet
YOUR RESOURCE HUB FOR A SMOOTH MOVE
Vianet staff stand in front of a white van.
Welcome To Vianet!

We are excited to announce that your account has been successfully transitioned to our system. Starting February 1st, we are officially your new home for all things Internet.


Transition Timeline
PHASE 1
IMMEDIATE: Business as Usual (Completed)

We are working behind the scenes, but for you, nothing changes today.

  • Continue using your existing services normally.
  • Keep contacting Point To Point Broadband support channels.
  • Continue to make your payments to Point To Point as usual.
  • Watch your emails for updates from Point To Point and Vianet.
PHASE 2
MID JANUARY: Introduction and Plan (Completed)

We will finalize the integration roadmap and share the specifics with you.

  • Look to this resource hub and your email for updates.
  • This page will be updated with an FAQ to help you.
PHASE 3
COMING WEEKS: Guided Transition (Completed)

We begin integrating your billing and services.

  • Behind-the-scenes account migration begins.
  • You will have a Vianet Customer ID (Account Number) assigned to you.
  • You will receive ample notice if any action is required on your part.
PHASE 4
FUTURE STATE: Welcome Home (Current Status)

Integration is complete, and your services are fully transitioned to Vianet

  • Customer Service and Technical Support is provided by Vianet, 1-800-788-0363
  • You have access to Vianet's Flextv and Phone Services
Access Your New

As a new Vianet customer, you can stay on top of your account, billing and managing your services in the MyAccount portal


Service 1
Access All Your Vianet Service Accounts
Service 2
Add or Remove Domain/Email Addresses
Service 3
View and Print Billing Statements
Service 4
Manage vTone Phone Settings
Service 5
Manage
Passwords
Service 6
Make
Payments
Service 7
View Long Distance Usage
Please watch your inbox for a follow-up email containing your Vianet Customer ID.
You will need this to register for MyAccount, our online portal where you can manage your payments and view statements.
Use your Customer ID and statement Email to set up your new password from your email.
Billing & Payment Details

Making payments and staying on top of your billing has never been easier with Vianet. Choosing from one of our convenient methods below that works best for you, whether that be a set it and forget it or a quick and easy manual online payment. Vianet provides several payment options to make your service experience easy!

No Changes to Service: Your current monthly speed and price will stay exactly the same.
Monthly Statements: You will receive your statement via email around the 5th of each month.
New Due Date: Starting in February, all payments will be due on the 21st of the month.
Automatic Payments:
  • Bank Withdrawal: If you use pre-authorized debit, your info has moved with you. Your February payment will be withdrawn on Feb 21st (or the next business day).
  • Credit Card: For security reasons, credit card data must be re-entered. Please log in to MyAccount after February 1st to update your card details.
Mailing Address: If you prefer to pay by mail, please send payments to: Vianet 128 Larch St, Suite 202, Sudbury ON P3E 5J8.

Automatic Bank Withdrawal

Automatic Credit Card Payment

Online Payment Through MyAccount

Online, Phone or ATM Banking

By Mail

EFT For Business Customers

Set up automatic bank withdrawal.
PC / internet, ATM or Telephone banking
Automatic credit card debit (Visa, Mastercard and American Express)
By mail to Vianet 202-128 Larch Street, Sudbury, ON P3E 5J8
Pay manually through MyAccount (Visa, Visa Debit, Mastercard, Mastercard Debit, and American Express)
EFT is available for Business Customers
Frequently Asked Questions

You will have received an email from Vianet on ____ which has your Customer ID. If you cannot locate this email, please Contact Us by telephone, we will be happy to provide it to you.

Yes, you can expect the same service speeds and package pricing with your Vianet account.

No, your service will remain at the same price you were paying with Point to Point.

You will receive your statement by email from Vianet around the 5th of each month for services billed for that calendar month.

Subject to some restrictions, payment options include:
  • Automatic bank withdrawal
  • Automatic credit card debit (Visa, Mastercard and American Express)
  • MyAccount (Visa, Visa Debit, Mastercard, Mastercard Debit, and American Express)
  • PC / internet, ATM or Telephone banking
  • By mail to Vianet 202-128 Larch Street, Sudbury, ON P3E 5J8

You may continue to make your payments by automatic credit card billing. You do need to provide us with your credit card information. You can do so by logging into MyAccount or call us at 1-800-788-0363

Yes, we were able to securely transfer your banking information to your Vianet account. Please note that your withdrawal date has changed to the 21st of each month. Your first withdrawal from Vianet will be on February 21st, 2026. If you wish to change your payment method with Vianet, you may do so by logging into MyAccount or contacting us at 1-800-788-0363

Payments for accounts are due on the 21st of the month.

We are happy to find out if an upgrade option is available for you. Simple reach out to our Client Solutions team at 1-800-788-0363 or by email using the form on this page.

Simply call us to let us know when you would like your services reactivated. You can call us anytime before your return date and we will set it up for you.

Yes, Flextv is available to all Vianet Internet customers. We do recommend a speed of 20Mbps download for optimal service, but reach out to our Client Solutions team to discuss your needs.

Yes, Vianet is a telephone provider and we would love to offer you home phone services that include calling features like voicemail, call waiting, call display and more. You can keep your existing number and choose a long distance package that suits your needs. Business services are also available. Contact us today for more information!

Technical support is available 24/7 for your convenience. You can reach them by calling 1-800-788-0363 Ext 1 or through LiveChat.

Yes, Vianet has an abundant network across Ontario. We would love to see if our network reaches your new address and help make your move as easy as possible. Contact Client Solutions for more information.

Definitely. We are integrating our systems to bring you a faster, more robust network. We specialize in making these improvements without disrupting your day, so you can simply look forward to a strong fibre-backed network and increased service options going forward.
We're Here To Help!

Whether you have a technical question or just want to say hello, we're here:

TECHNICAL SUPPORT:
1-800-788-0363 (Available 24/7)
CLIENT SOLUTIONS:
Available Monday – Saturday
ONLINE:
Use our LIVE HELP or the email form below.
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A Vianet customer service agent speaking with a customer.
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